Hermes customers’ fury after parcels are dumped in bins and left hanging on front doors
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Online shopping has rocketed over the past year, with delivery firms turning over millions on the back of store closures and retailers entering administration.
But some members of the public say huge demand has triggered a rise in missing post, dodgy deliveries and parcels being left at risk of theft.
Elise Chambers got in touch with The Mirror after almost losing two Hermes parcels in a row.
On both occasions, she received messages from the delivery giant stating her items had been left in a ‘safe place’ hanging on her front door.
“My experiences with Hermes have been awful,” Elise said.
The NHS worker who had ordered items from retail giants H and Lions, said she was “lucky” her orders were not stolen.”It’s not the shops but the couriers they use. They just seem so unreliable,” Elise explained.
“I’d happily pay more to be able pop along to the local delivery office or arrange a redirection if I’m not in,” she said. “But the customer isn’t given many options.”
“With Hermes, it’s a choice of a safe place or with a neighbour which is great, but hung on a door handle does not constitute as ‘safe’,” Elise added.
On previous occasions, Elise’s daughter and husband had parcels at the same address left “in bins” while her daughter had to return one parcel due to the condition it arrived in.
“Our daughter actually had to return the goods unopened as they were filthy,” she said.
“Both her and my husband were lucky that the refuse collectors hadn’t been that day.”
Elise is one of hundreds of customers who claim they were shunned by the delivery company after attempting to make a complaint.
“Everything is automated,” she said. “You just go around in circles.”
“It’s just appalling these so called ‘safe places’ just leave your paid for items at risk of theft.”
Mirror Money has heard from hundreds of people who have experienced similar issues with Hermes in recent months.
Many told us the company refused to cooperate after they raised concerns.
Jordan Carter received an image stating his item was in a place Jordan Carter, 34, had to report several of his parcels missing last month after they failed to arrive.
The school teacher said two parcels, ordered from fashion chains Uniqlo and Asos, disappeared in the same week.
“The phone lines are all automated so you can’t even track missing post,” he said.
“Asos told me the parcel had been out for delivery but it never arrived. When I contacted the depot about both deliveries, they were unable to assist.”.