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Our problem is with myHermes, the parcel delivery company.
After my son sold his laptop through my eBay account, he delivered it to the Hermes parcel shop to go to the buyer. Admittedly he was in a hurry and so forgot to buy extra insurance.
Two days after collection it was at the purchaser’s local depot but then it was not delivered, due, apparently, to damage. The following day a request was made to Hermes to return the parcel as the purchaser had reported that he had not received it.
Many contacts were made and then the parcel was deemed to have been lost. The day after that, though, the information was that it was being held at the depot as my address was needed for its return, although the address was already on the parcel label.
After great difficulty, as this carrier is extremely difficult to reach by phone, I sent the address and confirmed yet again that I wanted the parcel returned.
The information then was that it had been delayed and was due to be moved in 24 hours. However, later the same day, it was reported as lost in transit and 25 was offered as compensation.
Hermes apologised for the inconvenience caused to you and your son over this. As to the parcel’s ill fated journey, it is investigating this so it can find out what went wrong. It said it was clear that its communication hermes birkin replica bags
and levels of customer service had not been acceptable. Neither, it said, were they reflective of Hermes as a business.
It said the Hermes brand deliversmore than 235 million parcels across the UK each year and the vast majority are delivered on time and without any problems.