What are Managed Services
Managed Service Providers: Defined
A Managed Service Provider (MSP) is a company that owns and remotely manages a technology or service, and allows the use of said technology or service to any customer through a subscription.
The managed services marketplace is growing and is estimated to grow fromUSD 140.53 Billion in 2016 to USD 268.25 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 11.39%. Driven by massive cost savings, customers experience the reduction of IT overhead, service fees, hardware and transport costs.
Why Managed Services Are Effective
How do managed services reduce costs associated with IT? Well, while managed services are not the end all be all solution to all of your company’s problems, they do offer solutions to many challenges businesses face in the digital transformation era. Some of these include:
Complexity of Technology:With advancing technologies comes more and more specialization. Gone are the days of the IT generalist managing every stack simultaneously. Ultimately, this means you need more staff, to complete the same amount of work.
Cost of Qualified IT Staff:Because they are increasingly specialized, IT personnel require more in depth training and skills ultimately making them more expensive.
Scarcity of Personnel:Finding someone with the specific skills you need to run your infrastructure is tough. Finding a whole department with the right skills? Good Luck.
Your IT Staff is Overworked:With new technologies come patches, maintenance and troubleshooting, all of which is a full time job in itself. If up to their ears in patchwork, your IT staff can’t focus on developing business enhancements.
Top Complaints About Managed Services
While Managed Services offer a way to augment your business, some MSPs have created rigid impersonal programs, to maximize their own returns. These shortcuts include:
1. Lack of Customization:Some MSPs offer inflexible programs that often miss the mark by including services you have no way of taking advantage of, or leaving out the ones essential to your success.
2. Low Touch Customer Service:Historically, with IT managed services, the interaction between the MSP and client company is limited to automated touch points, such as email notifications and self service management via a web based customer portal.
How MSPs Can Set Themselves Apart
There are all sorts of MSPs to fit every niche. There are MSPs that only focus on one software system, MSP Generalists, MSPs for hermes birkin replica aliexpress
advanced engineering or business transformation and MSPs who aim to makelong term, committed partnerships. Instantly extend engineering teams with talented, senior engineers who work in some of the most complex enterprise environments. Secure Data’s Service Desk program includes:
High Availability:With 24 x 7 x 365 assistance and emergency response, you can make sure your IP telephony, networking and data center solutions are always up and running.
Senior Level Engineers, On Demand:Service Desk ensures that your critical business functions are managed by highly experienced and highly certied senior engineers.
provides organizations with a new sense of calm, knowing that your critical infrastructure is being proactively monitored to ensure everything is up and running, as expected. With the ability to establish custom SLA’s and performance parameters, partners can rest easy knowing that a team of highly skilled engineers is leveraging some of the industry’s leading tools to monitor your technology infrastructure and address any issues that surface. Secure Data’s program includes:
Engaged Account Management:With a Customer Relationship Manager assigned to every account, clients get a high touch, relationship driven approach to managing their needs.
Maintain Ongoing Infrastructure Health:From Enhanced Visibility, Infrastructure Health and Up / Down Monitoring, to Upgrades / Enhancements, Remediation, Planning Execution, has you covered.