We are the publishing group Reach plc. We, via our various subsidiary companies and brands, publish many national websites, regional websites and mobile applications (“Sites”), that millions of people enjoy every month. You can see the list of websites and brands we publish here.
ABOUT THIS PRIVACY NOTICE
This is the main Privacy Notice for the Reach Group. It applies to all our Sites, and brands, but some of them may publish additional or alternative notices, in which case those take precedence.
In summary, depending on your relationship with us, we’ll use your personal information:
As needed to provide our products and services, for example to administer subscriptions, take orders and ad placements and handle customer service queries To provide a single customer view across our Sites and ensure we understand who our customers are and their preferences and how our products and services are generally perceived. This Privacy Notice, which covers all of your personal information whether collected online or offline, including by telephone or where you write to us, together with our Cookie Notice and any Site specific notice, provides more detail on those activities and explains your rights and how to exercise them.
For all of our Sites, and brands, either Reach plc or one of its subsidiary companies is the data controller of the personal information that we gather about you. TYPES OF INFORMATION WE PROCESS AND WHERE IT COMES FROM
Information that we collect and process about you includes:
Personal and contact details you have provided to us, such as your name, email address or postal address, for example when you register on a Site or to receive a newsletter, enter a sales promotion or competition, or at an event, or where you have agreed to receive marketing materials from us or third parties; Information you have provided when you obtain products or services from us or enquire about those products or services; Information included in any communications between us or which you provide in any post on any Site or any information collected when you participate in any poll or quiz or obtained via social media or which is publicly available; Information about your use of third party products or services or from third parties who we may use to operate certain aspects of our business; Information obtained if we carry out a credit search at a credit search referencing agency; Information we buy or obtain from third parties, including marketing lists; and We also collect information from cookies on your devices and this includes information about your IP address, MAC address and other identifying information, information about your devices, including your location, from third party advertising networks and how you use our products and services. For more information about cookies, please see our Cookie Notice
2. USE OF YOUR INFORMATION
We want to offer you the best customer experience and products and services which are relevant to you. We may therefore use and permit others to use your personal information as set out below.
We will use your information to assess your request to receive the products and services we offer, including where necessary conducting identity and credit reference checks and other due diligence checks.
We will use your information to provide and administer the products and services you have elected to receive, including notifying you of changes and updates to our products and services.
We will use your information to provide a single customer view across our Sites and ensure we understand who our customers are and their preferences and how our products and services are generally perceived.
We may customise and tailor your experience on our Sites and the products and services we offer to ensure they are more relevant to your interests and preferences. we may analyse your browsing behaviours and whether or not you open the communications that we send you.
We may send you direct marketing communications (via email, post or telephone) about products and services we feel may be of interest to you. You can choose not to receive direct marketing communications from us at any stage.
be tailored to your interests and preferences.
We may conduct market research to evaluate and improve our products and services generally or develop new offerings;
We will conduct analytics and modelling to identify trends and assess our performance and internal processes. to demonstrate patterns of use to third party ad partners and others. However, we do not share identifiable information about you with third parties and the insight we share in this context is always aggregated or anonymised.
We will use your personal information to manage and administer competitions and events offered by us our third party partners.
Where permitted by applicable laws, where you interact with us we may monitor, record and retain all associated correspondence and communications, such as written letters, telephone call recordings, emails, text messages, social media messages, in person meetings and any other communications. We will do this to, (i) comply with our legal and regulatory obligations (ii), prevent or detect crime (iii), maintain appropriate evidential records (iv), protect the security of our communications systems and (v) for training and quality purposes.
Where you enquire or raise complaints about our products and services we will use your personal information to investigate and respond to your enquiry or complaint.
We will use your personal information to comply with our legal and regulatory obligations and monitor compliance with the same across our business. Where necessary, we will also use your personal information to defend ourselves from any legal claims brought by you in connection with the provision of our products and services.