The One Show
As part hermes keychain replica
of the piece Watchdog heard from residents in the village of Godington, Oxfordshire who said they have had issues with deliveries made by Hermes for several months.
would like to apologise to the residents of Godington Village who have experienced recent issues with our service. Our data shows that of the 237 parcels that were due to be delivered since the start of the year, 223 were delivered within an acceptable timeframe (94%). Our national successful delivery rate is in excess of 99% and we will be investigating why this local problem was not picked up sooner.
The courier responsible for this area has been delivering on behalf of Hermes since 2014 and up until recently had an exceptional record. In light of this and the economic uncertainty facing many people as a result the pandemic, the local team has taken the decision to continue to support this courier but will be auditing his deliveries daily to ensure this does not happen again.
We would like to reassure everyone that our local teams are working hard to ensure a good service during these challenging times and we thank people for their ongoing support and understanding.