How To Pick The Right FBO For Your Business
If you are a private or charter plane owner you’ll understand just how important a fixed base operator is to the success of your business.
Without an FBO, your business would be devoid of essential services that both you and your customers rely on when you come into land. During this time, the aviation industry was largely unregulated. This meant that ex military personal, also known as barnstormers or transient pilots, operated flights for civil aviation and charter flights.
In the early 1900s, airports were also very few and far between. Essentially, the ground services we use today to regulate flight operations were non existent. And while the use of ex military transient pilots was an ingenious idea at the time, it was not a long term solution. legislation was passed in 1926 introducing the Air Commerce Act,this gave rise to the fixed base operator.
What Exactly Does an FBO Provide?
In short, an FBO ensures the smooth operation of both charter and private aircraft operations at an airport. A fixed base provides services and amenities such as:
A Safe and reliable location to park your aircraft
Many provide hangar services
A hassle free, convenient location with access to destinations for busy passengers
Food and refreshments
Ground transport serviceAircraft servicing and maintenance
When it comes to choosing the ideal FBO for your private or charter plane business, it’s important to consider what they offer based on the above.
How to Choose an FBO for Your Business
Across the United States, there are more than 3,000 FBOs that offer general aviation and ground support services. Most first and second tier airports offer more than one FBO facility, and some even offer up to 6 different bases.
With this much choice at your disposal, how do you go about choosing the best one? Here are some of the top considerations to keep in mind:
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Top Notch Customer Service
If you asked any private or charter aircraft operator and their staff, they’d probably highlight as a priority.
Even if a certain FBO does not have the most modern or up to date facilities, customer service tends to trump this. Great customer service to pilots, aircraft crew and customers, most especially, should always be a strong draw card.
FBO facility managers should also understand this and offer customer service courses to all their employees. Essentially, FBO facility managers should carry the attitude that they’ll do “whatever it takes” for their customers.
Look for an FBO service that makes world class customer service their top priority and you’ll always have a satisfied customer base.