Shoppers brand Hermes Delivery
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Online shoppers are outraged by the service of Hermes Delivery, as customers complained their parcels have either gone missing or been left outside of their home.
One shopper claims she is missing three separate packages that were meant to be delivered by the company, and its tracking service is inaccurate.
People have been expressing their frustration towards Hermes Delivery on Twitter.
“The tracking is of no use, one says it been out for delivery since 8th Dec! Please help,” the Liverpool ECHO reports. Worst delivery company on the planet by a country mile.”
Elsewhere, the owner of a small business has accused the delivery service of losing or damaging her products. Now I understand it Christmas and the delivery elves are hard at work more than ever, but these deliveries are not ok.
“Missing and damaged products are risking my brand.”
In other cases, people have come home and found their parcel sitting outside of their home in broad daylight.
Liverpool Echo journalist Emilia Bona arrived home a few days ago to find her delivery on her doorstep. are you having a laugh? Told my parcel was “signed for” and delivered to my address but you lashed it outside the front door in the pg down rain.
“Guess I should just be grateful no one picked it up on their way past?”
A spokesman for Hermes Delivery said: “The Hermes network continues to operate well across all regions following the Black Friday weekend, which saw an unprecedented surge in sales for our retail customers.
“Last week we successfullydelivered 13 million parcels across the country and we will be delivering seven days a week until Christmas.
“Our successful delivery rate currently stands at 98 per cent, so we do not believe that these Twitter commentsreflect the service we are providing.
“We would urge any customersexperiencing delivery issues to contact the retailer/seller in line withindustrypractice.”
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